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We have stayed at various Lovat sites and all are great, the caravans are spacious, clean and ideally situated, however, the lovely locally sourced biscuits, fresh milk, tea bags and coffee means that you can grab a cuppa as soon as you arrive, which makes all the difference when you have been travelling for hours.

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Why book a Lovat Parks holiday?

Certified B Corp

We are committed to responsible travel and are the first B Corp certified holiday park operator.

Feefo Gold Trusted Service Award

Receiving the Feefo Gold Award in our first year highlights our dedication to exceptional service and outstanding guest experiences.

Sunday Times Best Places to Work 2024

Proud to be recognised by The Sunday Times as one of the best places to work, with our team at the heart of everything we do.

British Travel Awards

Honoured to be named the Best UK Travel Company by the British Travel Awards, reflecting our dedication to exceptional holiday experiences.

    Is there anything you need to do before you check out?

    Before checking out, please make sure to log out of all your TV accounts to protect your privacy. If you want, you can strip the beds, but no worries if you’re short on time as our team can help. Also, please place any wet linens in the shower and separate your recycling before disposing of it

    Can I order groceries to the park?

    Our parks allow supermarket and takeaway deliveries but please let the park know if you plan to do this as many of our parks have security entrances for guests.

    Can I pay with a low deposit?

    Yes, you can pay a £50 deposit if you book more than 8 weeks in advance. You can also chip away at your balance anytime up until the 8 week mark via the My Booking section on our website.

    What is the speed limit on our parks?

    The speed limit is 5 mph, which is equivalent to walking pace. Please drive carefully, especially near the reception area.

    When is quiet time on our parks?

    Quiet time is from 10pm to 8am. Please limit driving during these hours to avoid disturbing other guests. Wardens are on park to help maintain a peaceful environment.

    What are the rules for using the play areas on our parks?

    The play area is open from dawn until dusk (or whichever comes first), and children must be supervised at all times. For safety, bikes and scooters are not allowed after dark, and electric scooters or hoverboards are not permitted in the park.

    What are the hot tub rules?

    Have fun, but please remember that Lovat Parks isn’t responsible for any accidents that happen in the hot tub.

    • Most of the hot tubs across our parks are electric, except for the safari tents at Green Hill Farm, which have wood-fired tubs. Feel free to grab some logs from the wood store to stoke the fire and enjoy a cosy soak. These tubs can take a couple of hours to heat up, but we promise it’s worth the wait!
    • Before entering, please shower and tie back long hair.
    • Children under the age of 8 must be supervised at all times while using the hot tub.
    • Enjoy 15-minute soaks at a time and don’t let the temperature get above 40°C.
    • Glassware, electronics, and bathing products such as bubble baths and toiletries are all no-nos.
    • Cover the hot tub with the lid provided when not in use.
    • Children under the age of 4, or those unable to keep their head above the water level when sitting, are not permitted to use the hot tub unless accompanied by an adult.
    • Each hot tub has a seating area — use yours to sit back and relax.
    • To avoid slips, take care on wet decking and when entering or exiting the hot tub.
    • Please report any accidents to reception or the out-of-hours warden right away.
    • Safety first! Avoid soaking in the hot tub if you’ve drunk alcohol or taken medication that induces drowsiness.
    • No jumping in or immersing your face under the water.
    • Check with your doctor before using the hot tub if you’re pregnant, a senior adult, have blood pressure issues, heart disease, diabetes, or a weakened immune system.
    What fishing facilities and rules are available at Green Hill Farm?

    We have a private lake at our Lakeside Retreat development, offering a peaceful setting for anglers. We have four swims available each day, which can be booked in advance by calling the park or through guest services. Fishing rates are £15 for a full day and £10 for a half day for adults, and £7.50 and £5 respectively for children. Each swim allows a maximum of two people. The lake is stocked with Carp, Tench, and more. A valid rod licence is required and must be shown at the park shop to receive a fishing permit. For your convenience, popular bait like sweetcorn is available in our park shop.

    What baby equipment is available?

    We offer a range of baby equipment to ensure a comfortable stay for families with young children. Upon request, guests can access bed guards, cots, high chairs, and baby baths.

    What’s already included in my accommodation?

    We want to make your stay as effortless as possible, so we provide the following home comforts:

    • Bed linen and towels – no need to pack these!

    • Superfast Wi-Fi – stay connected or unplug as you wish.

    • TV in the lounge – perfect for cosy evenings in.

    • Hairdryer – save space in your suitcase.

    • Eco-friendly washing-up liquid & dishwasher tablets – for easy clean-up.

    • Tea towels – another small convenience.

    • Welcome tea, coffee, and biscuits – a treat on arrival.

    • Toilet roll and hand soap – so you’re set from day one.

    For more details, visit the Accommodation Guide.

    Are there any free activities to do on our parks?

    Yes, there are several free activities, including play areas, nature trails and dog friendly amenities. You can also borrow beach toys, body boards, crabbing kits, and board games for free. For more details on free items to borrow, visit our Free Borrow Items page.

    How do I book the ranger activities at Green Hill Farm?

    To book activities at Green Hill Farm Holiday Village in the New Forest, you have several options:

    • Pre-arrival email: You’ll receive a link to the activity booking system before your stay.
    • QR code: Found in your welcome booklet and displayed around the park.
    • Reception: Staff are available to assist with bookings during your stay.

    The park offers a variety of seasonal activities, including Segway sessions, den building, archery, target shooting, bike hire, junior trampolines and arts and crafts. Many activities are designed for all ages, ensuring fun for the whole family. You can only book your activities a week before your holiday starts.

    Which accommodations have a washing machine?

    The accommodations that include a washing machine are the Exclusive and Exclusive Plus Lodges. These are available at Green Hill Farm in the New Forest and Padstow, Penmarlam, and Sun Haven in Cornwall.

    For more details, see our Accommodation Guide.

    Which accommodations have a dishwasher?

    Several of our accommodation options include a dishwasher. Exclusive and Exclusive Plus Lodges are available at Green Hill Farm in the New Forest and Padstow, Penmarlam, and Sun Haven in the New Forest. Premium Holiday Homes can be found at Green Hill Farm, Padstow, and Sun Haven. Safari Tents with dishwashers are offered at Green Hill Farm and Cornish Meadows, while Shepherd’s Huts with dishwashers are located at Green Hill Farm and Sun Haven.

    For more details, see our Accommodation Guide.

    What are the parking options?

    Only one vehicle is included per pitch or accommodation booked. Additional vehicles must be booked and paid for by calling the park direct. Parking at reception is limited across all of our holiday parks so we ask that you arrive as close to check in time as possible.

    When does the splash pad at Green Hill Farm Holiday Village reopen?

    Our splash pad opens from 23rd May 2025.

    When does the pool at Cornish Meadows Holiday Park reopen?

    Cornish Meadows Holiday Park has a communal outdoor heated pool open until September 2025

    What are your call centre opening times?

    Monday and Tuesday: 9am – 7pm
    Wednesday, Thursday and Friday: 9am – 5pm
    Saturday and Sunday: 10am – 4pm

    What is included in the dog welcome pack?

    The treat bag includes poo bags, a tennis ball, and a chew stick, ensuring your furry friend has everything they need for a great stay!

    How do I add dogs to my booking?

    To add dogs to your holiday booking, please follow these steps:

    1. Choose from our pet friendly accommodation : Ensure you select one of our pet friendly accommodation options when making your booking.
    2. During checkout: Look for the extra that allows you to add dogs during the checkout process.
    3. Add dogs: You can add up to two dogs per booking for just £50 each.
    4. Complete your booking: Complete your reservation and get ready for your next family holiday, where you and your pups will be greeted with a delightful welcome pack upon arrival!
    What amenities are included in my accommodation?

    Features vary by accommodation type, but you can expect the following in all our holiday homes, lodges, and glamping options:

    – Fully fitted kitchen with a cooker (safari tents have a 4-ring hob only)
    – Fridge (with freezer compartment), microwave, kettle, toaster, cooking utensils, crockery, and cutlery
    – Double-glazing and central heating(excluding Safari Tents)
    – Family bathroom with shower, sink, and WC
    – TV in the lounge
    – Bed linen and towels provided
    – Beds made up on arrival
    – Superfast Wi-Fi
    – Hair dryer
    – Hand soap
    – Tea, coffee and welcome biscuits
    – Dog welcome pack (in dog friendly accommodation only)
    – Washing up liquid
    – Tea towel

    What are the available start dates for booking a stay?

    Holiday homes, lodges and glamping

    • 3 nights (Friday to Monday)
    • 4 nights (Monday to Friday)
    • 7 nights (from Friday, Saturday or Monday)
    • 10 nights (from a Friday)
    • 11 nights (from a Monday)
    • 14 nights (from a Friday, Saturday or Monday)

    Touring and camping

    • Waxham Sands – can arrive on any day (except Sunday) for 2 – 14 nights
    What is the difference between a Lovat Parks holiday home or holiday lodge?

    Our holiday homes, up to 14ft wide, offer spacious, well-furnished comfort with modern amenities, while our holiday lodges, up to 22ft wide, provide extra room, luxurious extras like Roberts radios, and enhanced outdoor spaces, including private outdoor decking and even a hot tub in some occasions.

    Check-in/check-out

    The check-in time for touring and camping holidays is from 12pm.

    For lodge and caravan accommodation and glamping the check-in time is from 3pm for all grades except for Standard which is from 4pm.

    If you plan on arriving after 5pm, please let the park know so we can arrange for a late check-in.

    If you don’t check-in for your holiday on the booked arrival date without prior notice, we reserve the right to cancel your holiday booking after 1pm on the following day and no refund will be due to you.

    We require all guests to check-out by 10am on the day of departure. If you check-out before your booked departure date no refund will be due to you.

    How do I contact you?

    We’re always here to help.

    For new booking enquiries including availability and pricing and for existing bookings including payments and amendments – please contact the parks direct on the numbers below:

    Waxham Sands Holiday Park – 0344 558 1835

    Penmarlam Holiday Park – 0344 558 1828

    Green Hill Farm Holiday Village – 0344 558 1855

    Padstow Holiday Village – 0344 558 1829

    Sun Haven Holiday Park – 0344 558 1833

    Cornish Meadows Holiday Park 0344 659 4132

    If you’re on the park currently and have a problem, ask reception or alternatively, speak to the warden or call the out of hours emergency number if absolutely necessary. You can find this in the unit handbook at your accommodation.

    Alternatively, you can email hello@lovatparks.com or call 0344 234 1273. Our central support team are available Monday to Friday 9.00am- 7.00pm, Saturday to Sunday 10.00am – 4.00pm and will be happy to help you (opening hours may vary throughout the year). Calls to 03 numbers are charged at standard UK rates, call costs from mobiles may vary.

    Why do you have wardens?

    Nothing is more important to us than you having peace and quiet on your holiday, so our wardens are on hand to deal with any disturbances.

    What happens if I leave something behind?

    If you leave something behind, please inform us as soon as possible. You will need to cover the postage costs for its return. We accept no liability if it’s not found or if it’s damaged.

    What if facilities are closed during my stay?

    Certain facilities may be closed at times or only available during peak, and where possible, we will advise you prior to arrival. No refund will be due in such cases.

    What is your policy on drugs, weapons, and alcohol?

    We have a zero-tolerance policy on illegal drugs, firearms, and offensive weapons. Violators will be asked to leave the park without a refund. Alcohol is only sold to guests over 18 with valid identification.

    What if my accommodation is damaged?

    If your accommodation is damaged by you or someone in your party, we have the right to recover the cost of repair and any associated losses. Severe damage may result in your booking being cancelled without a refund.

    Can I bring my dog?

    Our parks are dog-friendly and allow up to two well-trained dogs per booking in pet-friendly accommodations only. Dogs must remain accompanied and on leads throughout the park to avoid disturbing other guests, and they must not be left alone in any holiday accommodation. Certain breeds listed under the Dangerous Dogs Act are not permitted.

    Are children allowed to play unsupervised?

    No, children must always be supervised. Play areas must be vacated by 9pm or dusk, whichever is sooner.

    What baby equipment can I request for my stay?

    We offer travel cots, baby baths, bed guards, and high chairs on request. Please contact the park directly to arrange these items for your stay. Mattresses and bedding for the travel cots aren’t provided.

    How can I change or cancel my booking?

    If you need to make changes or cancel your booking, please call the park as soon as possible. Changes made 8 weeks or more before arrival can only be moved to another date in the same holiday season and may incur a £10 administration fee. Cancellations will be refunded on a pro rata basis.

    Do special offers apply to existing bookings?

    No, discounts or special offers only apply to new holiday bookings and are subject to promotional rate availability.

    Can I book as part of a group?

    If you want to stay as part of a group occupying two or more holiday homes or touring pitches, please contact the park directly. Not all parks are suitable for groups, and we may ask for a deposit before your arrival. No stag or hen parties.

    What if I have accessibility needs?

    We have a small handful of accessible accommodation. Please contact the park directly before making a booking to discuss any disability, restricted mobility, or access requirements. We will do our best to meet your needs but cannot guarantee this.

    Can I request a specific accommodation or pitch?

    You may request a particular accommodation or pitch, but this cannot be guaranteed, and we reserve the right to relocate your booking if necessary.

    What are the rules regarding equipment on pitches?

    Only one tourer, tent, or motorhome is allowed per pitch. Pitches are clearly marked and a clear space of at least 3 metres must be left between pitches. Generators are not allowed, and only gas or charcoal BBQs that are raised off the ground are permitted.

    What are the pitch size requirements?

    Pitch sizes vary by park, but the standard width is 5 metres. We won’t accept bookings that exceed the maximum pitch size.

    How many vehicles are allowed per booking?

    Only one vehicle is included per pitch or accommodation booked. Additional vehicles must be booked and paid for by calling the park directly.

    Can I check-in a day late?

    If you don’t check-in on the booked arrival date without prior notice, we reserve the right to cancel your booking after 1pm the following day without a refund.

    What should I do if I plan to arrive late?

    If you plan on arriving after 5pm, please inform the park to arrange for a late check-in.

    What are the check in and check out times?

    – Touring and camping holidays: Check-in from 12pm.
    – Lodge, caravan, and glamping accommodation: Check-in from 3pm (Standard from 4pm).
    – Check-out for all guests is by 10am on the day of departure.

    What happens if I don’t pay the full balance on time?

    If we don’t receive full payment within 48 hours of the balance due date, we reserve the right to cancel your holiday and no refund will be due to you.

    Which payment methods are accepted?

    We accept credit or debit card payments only (except American Express). Cheques or bank transfers are not accepted.

    If I choose the low deposit option, when is the full payment due?

    Full payment of the remaining balance is due 8 weeks before your arrival. If your arrival date is within 8 weeks, then full payment is required at the time of booking.

    What is required to secure my holiday booking?

    A £50 deposit or full payment (if the total balance is less than £50) is required at the time of booking. All deposits are non-refundable. You will receive a confirmation email at the time of booking with all the important information you need prior to arrival.

    Is VAT included in the holiday prices?

    Yes, all holiday prices shown are inclusive of VAT at the prevailing rate.

    What do I agree to when I book my holiday?

    When booking your holiday, you agree that it is for recreational and leisure purposes only and that you will abide by our park rules. This applies to you and all members of your party. Non-compliance may result in you and your party being asked to leave the park without a refund.

    Do I need to bring towels or bedding?

    All bedding, linen and towels are provided, so there’s no need for you to bring your own. Your beds will be made up for your arrival, so there’s no need to bring your own. This includes bed linen, duvets, and towels. However, please note that towels and bedding are not provided for touring and camping pitches; you should bring your own for these types of stays.

    Where is the closest petrol station?

    Petrol station
    1. Green Hill Farm Holiday Village
    – Landford service station – 5 minute drive
    2. Padstow Holiday Village
    – Padstow Petrol Station – 3 minute drive
    3. Cornish Meadows Holiday Park
    – Texaco, Conner Downs – 7 minute drive
    4. Penmarlam Lodge Retreat
    – Polperro petrol station – 10 minute drive
    5. Sun Haven Holiday Park
    – Westway’s (Spar) – 15 minute drive
    6. Waxham Sands Holiday Park
    – Tesco Stalham – 15 minute drive

     

    Can I charge my electric car?

    Yes, at all parks we offer either communal PODPOINT charging points or EV charging points on your pitch. These are at an extra charge payable via the PODPOINT app. Please note that electric car charging is only permitted from specific EV charging units on the park. Charging directly from your accommodation or touring electric hook-up point is not allowed.

    Where is the nearest shop or supermarket?

    Shop / Supermarket
    1. Green Hill Farm Holiday Village
    – Londis – 1.2 miles
    – Sainsbury’s – 10 miles
    2. Padstow Holiday Village
    – Tesco Superstore – 1 mile
    3. Cornish Meadows Holiday Park
    – ASDA – 3 miles
    – Penmarlam Lodge Retreat
    – Morrisons and Aldi – 15 miles
    4. Sun Haven Holiday Park
    – ASDA – 4 miles
    5. Waxham Sands Holiday Park
    – Co-op – 5 miles
    – Tesco – 10 miles

    Parks allow supermarket and take-away deliveries – but please let the park know as many of our parks have security entrances for guests.

    Is there Wi-Fi on your parks?

    Yes, most parks have superfast Wi-Fi or a hotspot at no extra cost while we work on rolling out superfast Wi-Fi everywhere.

    Can we use a BBQ or firepit? 

    Only gas or charcoal BBQs are allowed, and these must be raised off the ground and cannot be used on decking (if your accommodation has this). Fires, firepits and fireworks are not allowed on our parks.

    What is included in my accommodation?

    You’ll be greeted with tea, coffee and biscuits as well as a handbook of things to see and do near the park you’re visiting.

    In terms of accommodation, you’ll find the following as standard: fully fitted kitchen with cooker (safari tents have a 4 ring hob only in the kitchen), Fridge (with freezer compartment), microwave, kettle, toaster, cooking utensils, crockery and cutlery, double-glazing and central-heating (excl. Safari Tents), family bathroom with shower, sink and WC, TV in the lounge, bed linen and towels, beds made up on arrival, superfast Wi-Fi, a hair dryer and a doggy welcome pack if you’ve booked pet friendly accommodation.

    View information about what’s included in our holiday homes, lodges and glamping accommodation here

    How do I extend my holiday?

    We’d be delighted to have you stay longer. If you decide to stay longer before your visit, you will need to call the park near the arrival date or ask when they’re on park if you’re already on your holiday.

    How do I contact you?

    We’re always here to help.

    For new booking enquiries including availability and pricing and for existing bookings including payments and amendments – please contact the parks direct on the numbers below:

    Waxham Sands Holiday Park – 0344 558 1835

    Penmarlam Holiday Park – 0344 558 1828

    Green Hill Farm Holiday Village – 0344 558 1855

    Padstow Holiday Village – 0344 558 1829

    Sun Haven Holiday Park – 0344 558 1833

    Cornish Meadows Holiday Park- 0344 659 4132

    Alternatively, you can email hello@lovatparks.com or call 0344 234 1273. Our central support team are available Monday to Friday 9.00am- 7.00pm, Saturday to Sunday 10.00am – 4.00pm and will be happy to help you (opening hours may vary throughout the year). Calls to 03 numbers are charged at standard UK rates, call costs from mobiles may vary.

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