LOVAT

FAQs

  • Holidays
  • What amenities are included in my accommodation?

    Features vary by accommodation type, but you can expect the following in all our holiday homes, lodges, and glamping options:

    – Fully fitted kitchen with a cooker (safari tents have a 4-ring hob only)
    – Fridge (with freezer compartment), microwave, kettle, toaster, cooking utensils, crockery, and cutlery
    – Double-glazing and central heating(excluding Safari Tents)
    – Family bathroom with shower, sink, and WC
    – TV in the lounge
    – Bed linen and towels provided
    – Beds made up on arrival
    – Superfast Wi-Fi
    – Hair dryer
    – Hand soap
    – Tea, coffee and welcome biscuits
    – Dog welcome pack (in dog friendly accommodation only)
    – Washing up liquid
    – Tea towel

    What are the available start dates for booking a stay?

    Holiday homes, lodges and glamping

    • 3 nights (Friday to Monday)
    • 4 nights (Monday to Friday)
    • 7 nights (from Friday, Saturday or Monday)
    • 10 nights (from a Friday)
    • 11 nights (from a Monday)
    • 14 nights (from a Friday, Saturday or Monday)

    Touring and camping

    • Parbola – can arrive on any day for 2 – 14 nights
    • Waxham – can arrive on any day (except Sunday) for 2 – 14 nights
    What is the difference between a Lovat Parks holiday home or holiday lodge?

    Our holiday homes, up to 14ft wide, offer spacious, well-furnished comfort with modern amenities, while our holiday lodges, up to 22ft wide, provide extra room, luxurious extras like Roberts radios, and enhanced outdoor spaces, including private outdoor decking and even a hot tub in some occasions.

    How do I contact you?

    We’re always here to help.

    For new booking enquiries including availability and pricing and for existing bookings including payments and amendments – please contact the parks direct on the numbers below:

    Waxham Sands Holiday Park – 0344 558 1835

    Penmarlam Holiday Park – 0344 558 1828

    Green Hill Farm Holiday Village – 0344 558 1855

    Padstow Holiday Village – 0344 558 1829

    Sun Haven Holiday Park – 0344 558 1833

    Parbola Holiday Park 0344 659 4132

    If you’re on the park currently and have a problem, ask reception or alternatively, speak to the warden or call the out of hours emergency number if absolutely necessary. You can find this in the unit handbook at your accommodation.

    Alternatively, you can email hello@lovatparks.com or call 0344 234 1273. Our central support team are available Monday to Friday 9.00am- 7.00pm, Saturday to Sunday 10.00am – 4.00pm and will be happy to help you (opening hours may vary throughout the year). Calls to 03 numbers are charged at standard UK rates, call costs from mobiles may vary.

    What is your Weather Guarantee?

    While we can’t guarantee sunshine, we offer a Weather Guarantee managed by Sensible Weather. Add this extra at checkout to your booking, and if rain is predicted during your stay, you’ll be reimbursed 100% of your daily rate.

    How it works:

    • Add the Sensible Weather extra when booking your holiday.
    • Sensible Weather checks the forecast daily at 8 am.
    • If rain of 1.5mm/hr or more is predicted between 8 am and 8 pm, you’ll be automatically reimbursed via PayPal.

    Simply choose your holiday on our website, and Sensible Weather will offer you a Weather Guarantee at checkout, determining coverage based on your location and dates. This extra is only valid if applied at the time of booking.

    Why do you have wardens?

    Nothing is more important to us than you having peace and quiet on your holiday, so our wardens are on hand to deal with any disturbances.

    What happens if I leave something behind?

    If you leave something behind, please inform us as soon as possible. You will need to cover the postage costs for its return. We accept no liability if it’s not found or if it’s damaged.

    What if facilities are closed during my stay?

    Certain facilities may be closed at times or only available during peak, and where possible, we will advise you prior to arrival. No refund will be due in such cases.

    What is your policy on drugs, weapons, and alcohol?

    We have a zero-tolerance policy on illegal drugs, firearms, and offensive weapons. Violators will be asked to leave the park without a refund. Alcohol is only sold to guests over 18 with valid identification.

    What if my accommodation is damaged?

    If your accommodation is damaged by you or someone in your party, we have the right to recover the cost of repair and any associated losses. Severe damage may result in your booking being cancelled without a refund.

    Can I bring my dog?

    Our parks are dog-friendly and allow up to two well-trained dogs per booking in pet-friendly accommodations only. Dogs must remain accompanied and on leads throughout the park to avoid disturbing other guests, and they must not be left alone in any holiday accommodation. Certain breeds listed under the Dangerous Dogs Act are not permitted.

    Are children allowed to play unsupervised?

    No, children must always be supervised. Play areas must be vacated by 9pm or dusk, whichever is sooner.

    What baby equipment can I request for my stay?

    We offer travel cots, baby baths, bed guards, and high chairs on request. Please contact the park directly to arrange these items for your stay.

    How can I change or cancel my booking?

    If you need to make changes or cancel your booking, please call the park as soon as possible. Changes made 8 weeks or more before arrival can only be moved to another date in the same holiday season and may incur a £10 administration fee. Cancellations will be refunded on a pro rata basis.

    Do special offers apply to existing bookings?

    No, discounts or special offers only apply to new holiday bookings and are subject to promotional rate availability.

    Can I book as part of a group?

    If you want to stay as part of a group occupying two or more holiday homes or touring pitches, please contact the park directly. Not all parks are suitable for groups, and we may ask for a deposit before your arrival. No stag or hen parties.

    What if I have accessibility needs?

    We have a small handful of accessible accommodation. Please contact the park directly before making a booking to discuss any disability, restricted mobility, or access requirements. We will do our best to meet your needs but cannot guarantee this.

    Can I request a specific accommodation or pitch?

    You may request a particular accommodation or pitch, but this cannot be guaranteed, and we reserve the right to relocate your booking if necessary.

    What are the rules regarding equipment on pitches?

    Only one tourer, tent, or motorhome is allowed per pitch. Pitches are clearly marked and a clear space of at least 3 metres must be left between pitches. Generators are not allowed, and only gas or charcoal BBQs that are raised off the ground are permitted.

    What are the pitch size requirements?

    Pitch sizes vary by park, but the standard width is 5 metres. We won’t accept bookings that exceed the maximum pitch size.

    How many vehicles are allowed per booking?

    Only one vehicle is included per pitch or accommodation booked. Additional vehicles must be booked and paid for by calling the park directly.

    Can I check-in a day late?

    If you don’t check-in on the booked arrival date without prior notice, we reserve the right to cancel your booking after 1pm the following day without a refund.

    What should I do if I plan to arrive late?

    If you plan on arriving after 5pm, please inform the park to arrange for a late check-in.

    What are the check in and check out times?

    – Touring and camping holidays: Check-in from 12pm.
    – Lodge, caravan, and glamping accommodation: Check-in from 3pm (Standard from 4pm).
    – Check-out for all guests is by 10am on the day of departure.

    What happens if I don’t pay the full balance on time?

    If we don’t receive full payment within 48 hours of the balance due date, we reserve the right to cancel your holiday and no refund will be due to you.

    Which payment methods are accepted?

    We accept credit or debit card payments only (except American Express). Cheques or bank transfers are not accepted.

    If I choose the low deposit option, when is the full payment due?

    Full payment of the remaining balance is due 8 weeks before your arrival. If your arrival date is within 8 weeks, then full payment is required at the time of booking.

    What is required to secure my holiday booking?

    A £50 deposit or full payment (if the total balance is less than £50) is required at the time of booking. All deposits are non-refundable. You will receive a confirmation email at the time of booking with all the important information you need prior to arrival.

    Is VAT included in the holiday prices?

    Yes, all holiday prices shown are inclusive of VAT at the prevailing rate.

    What do I agree to when I book my holiday?

    When booking your holiday, you agree that it is for recreational and leisure purposes only and that you will abide by our park rules. This applies to you and all members of your party. Non-compliance may result in you and your party being asked to leave the park without a refund.

    Do I need to bring towels or bedding?

    All bedding, linen and towels are provided, so there’s no need for you to bring your own.

    Where is the closest petrol station?

    Petrol station
    1. Green Hill Farm Holiday Village
    – Landford service station – 5 minute drive
    2. Padstow Holiday Village
    – Padstow Petrol Station – 3 minute drive
    3. Parbola Holiday Park
    – Texaco, Conner Downs – 7 minute drive
    4. Penmarlam Lodge Retreat
    – Polperro petrol station – 10 minute drive
    5. Sun Haven Holiday Park
    – Westway’s (Spar) – 15 minute drive
    6. Waxham Sands Holiday Park
    – Tesco Stalham – 15 minute drive

     

    Can I charge my electric car?

    Yes, at all parks we offer either communal PODPOINT charging points or EV charging points on your pitch. These are at an extra charge payable via the PODPOINT app. Please note that electric car charging is only permitted from specific EV charging units on the park. Charging directly from your accommodation or touring electric hook-up point is not allowed.

    Where is the nearest shop or supermarket?

    Shop / Supermarket
    1. Green Hill Farm Holiday Village
    – Londis – 1.2 miles
    – Sainsbury’s – 10 miles
    2. Padstow Holiday Village
    – Tesco Superstore – 1 mile
    3. Parbola Holiday Park
    – ASDA – 3 miles
    – Penmarlam Lodge Retreat
    – Morrisons and Aldi – 15 miles
    4. Sun Haven Holiday Park
    – ASDA – 4 miles
    5. Waxham Sands Holiday Park
    – Co-op – 5 miles
    – Tesco – 10 miles

    Parks allow supermarket and take-away deliveries – but please let the park know as many of our parks have security entrances for guests.

    Is there Wi-Fi on your parks?

    Yes, most parks have superfast Wi-Fi or a hotspot at no extra cost while we work on rolling out superfast Wi-Fi everywhere.

    Can we use a BBQ or firepit? 

    Only gas or charcoal BBQs are allowed, and these must be raised off the ground and cannot be used on decking (if your accommodation has this). Fires, firepits and fireworks are not allowed on our parks.

    What is included in my accommodation?

    You’ll be greeted with tea, coffee and biscuits as well as a handbook of things to see and do near the park you’re visiting.

    In terms of accommodation, you’ll find the following as standard: fully fitted kitchen with cooker (safari tents have a 4 ring hob only in the kitchen), Fridge (with freezer compartment), microwave, kettle, toaster, cooking utensils, crockery and cutlery, double-glazing and central-heating (excl. Safari Tents), family bathroom with shower, sink and WC, TV in the lounge, bed linen and towels, beds made up on arrival, superfast Wi-Fi, a hair dryer and a doggy welcome pack if you’ve booked pet friendly accommodation.

    View information about what’s included in our holiday homes, lodges and glamping accommodation here

    How do I extend my holiday?

    We’d be delighted to have you stay longer. If you decide to stay longer before your visit, you will need to call the park near the arrival date or ask when they’re on park if you’re already on your holiday.

    How do I contact you?

    We’re always here to help.

    For new booking enquiries including availability and pricing and for existing bookings including payments and amendments – please contact the parks direct on the numbers below:

    Waxham Sands Holiday Park – 0344 558 1835

    Penmarlam Holiday Park – 0344 558 1828

    Green Hill Farm Holiday Village – 0344 558 1855

    Padstow Holiday Village – 0344 558 1829

    Sun Haven Holiday Park – 0344 558 1833

    Parbola Holiday Park- 0344 659 4132

    Alternatively, you can email hello@lovatparks.com or call 0344 234 1273. Our central support team are available Monday to Friday 9.00am- 7.00pm, Saturday to Sunday 10.00am – 4.00pm and will be happy to help you (opening hours may vary throughout the year). Calls to 03 numbers are charged at standard UK rates, call costs from mobiles may vary.

  • Ownership
  • Can I sell my holiday home?

     Yes. If you do intend to sell, please do let us know first to allow us to make you an offer. If we can’t agree on a price, feel free to sell privately to a third party. Your licence agreement gives you full details on how to make a private sale.

    How can I finance my holiday home?

    We’ve partnered with Santander to spread the cost of your holiday or park home. You’re also free to find finance from a third party, although not all companies offer this.

    Does my holiday home require maintenance?

    Our holiday homes and park homes are built to high standards, so many things need little or no maintenance. We look after the grounds so there’s no gardening to do.

    Can my friends and family use my holiday home?

    Yes, your friends and family are very welcome to use your holiday home whenever you wish.

    Can I live on the park in my holiday home?

    Our holiday homes are for recreational and leisure use only, so you can’t live in them all year. We have a small handful of permanent homes are available on our residential parks which are Penmarlam and Azure Seas.

    What is included in the peace of mind holiday home warranty?

    We offer a complimentary 12-month warranty when you buy a lodge with us to alleviate stress. This maintenance measure provides coverage for any necessary work that may arise within the first year of owning your lodge. After the initial year, you have the option to choose your own suppliers or consult our park teams for local recommendations. See what’s included and our terms and conditions.

    What other costs do I need to consider?

    Other fees to consider include the cost of gas, electric and water. Most of this is metered and in line with personal use. We do not charge any additional fees on top of what is consumed.

    Do I need insurance for my new holiday home?

    At Lovat Parks, we ask every owner to take out insurance to cover their holiday home. It’s important to ensure that your holiday home is always adequately insured, and we’ll need an annual copy of the current insurance certificate.

    What is Guaranteed Letting?

    Guaranteed Letting, powered by our Love To Let service, allows lodge owners to utilise pre-agreed letting dates to contribute towards their new purchase. This enhances their lifestyle by helping offset costs while owning a holiday lodge in Cornwall.

    What is Love To Let?

    Love To Let is our fully managed letting service that allows owners to rent out their holiday homes through us when they’re not using them. This provides owners the opportunity to offset their running costs while still retaining full autonomy over their calendar for personal use.

    Can I choose where my holiday home is on the park?

    We offer a variety of holiday homes and lodges for sale across all our parks. Some are turnkey, and we’re constantly enhancing our parks with new developments during the winter periods. Placement within the park depends on availability and the suitability of the pitch for your lodge’s size.

    What are site fees?

    These simply cover general day-to-day things including all park maintenance, landscaping, security and park facilities. Site fees range by park and pitch location. Pitch fees change each year to reflect annual inflation and any investments we make on our parks. However, these are always reasonable and competitive compared to the industry.

    Do you have residential lodges for sale available?

    Although we have six parks that offer ownership options, only Penmarlam Lodge Retreat and Azure Seas Holiday Village provide full residential specification lodges in addition to holiday lodges. We only have a small handful left, so get in touch to find out more.

    What is the difference between a holiday lodge for sale and a residential lodge for sale?

    Holiday parks differ from residential parks in that they cannot be used as your main residence. Even if a holiday park has a 12-month licence, it is not possible to live there year-round. However, buying a residential lodge on a residential park allows you to make it your long-term or permanent residence.

    Can I get financing for my purchase?

    Yes, prospective owners can access trusted financing through our partnership with Santander. We’ve detailed some information in our steps to ownership but you can ask our team for more about financing.

    What deposit do I need to buy a holiday home or lodge?

    When buying a holiday home from Lovat Parks, you will be asked to deposit at least 20% of the total purchase price and rates typically range between 8% and 10%.

    How long can I stay each time?

    As a holiday home or lodge owner, you’re welcome to use your new holiday home or lodge any time throughout the season. However, you can only stay for 28 consecutive days at a time and you cannot make it your permanent residence.

    What is the duration of the licence for the holiday homes and lodges?

    Penmarlam: 100 years
    Sun Haven: 50 years
    Padstow: 50 years
    Green Hill Farm: 50 years
    Golden Beach: 20 years
    Azure Seas: 20 years for holiday homes and 40 for lodges
    Waxham Sands: 20 years
    Parbola: 20 years

    Can I use my holiday home or lodge year round?

    All of our parks have different seasons. Some are as long as 12 months and some are a little less so you should consider how often you want to visit before you buy a holiday home or lodge with us.

    Can I sell my holiday home?

    Yes. If you do intend to sell, please do let us know first to allow us to make you an offer. If we can’t agree a price, feel free to sell privately to a third party. Your licence agreement gives you full details of how to make a private sale.

    How can I finance my holiday home?

    Most of our parks have agreements with finance companies who can help you to spread the cost of your holiday or park home. You’re also free to find finance from a third party, although not all companies offer this.

    Does my holiday home require maintenance?

    Our holiday homes and park homes are built to high standards, so many things need little or no maintenance. A lot of manufacturers offer extended warranties, however, these won’t cover general wear and tear.

    Can my friends and family use my holiday home?

    Yes, your friends and family are very welcome to use your holiday home whenever you wish.

    Can I live on the park in my holiday home?

    Our holiday homes are for recreational and leisure use only, so you can’t live in them all year. Permanent homes are available on our residential parks.

  • Careers
  • How do you look after my data?

    As part of the recruitment process, we’ll handle all of your data in accordance with privacy laws. Read our privacy notice to learn how we use and protect your data.

    If I’m unsuccessful, what happens next?

    We’ll let you know if you haven’t been successful in your application. If we think you might be a good fit for future roles, we’ll ask you if you’d like to be kept on our file and contacted about future roles. You’re also very welcome to check back in against our vacancy list and apply for anything you think you have the skills for or would find interesting.

    If I’m successful, what happens next?

    Sometimes we may have more than a one stage interview process. If you’re successful at the final interview stage, you’ll be offered a role verbally and this will be followed up in writing with a formal offer, terms and conditions and all your onboarding information. Our offers may be subject to satisfactory references.

    How long after applying should I expect to wait before hearing something?

    We’ll get back to you as soon as possible and, where we’re able, within 14 days.

    What are my shift patterns likely to be?

    In some roles you will work fixed shifts and in most of our park roles you’ll need to be flexible and you will be working a variety of hours across 7 days a week. This will be explained in the job advert. We’ll give you your rota as early as possible in advance.

    Do I have to have prior experience?

    We’re happy to train people where we can, although there will be some roles where prior experience is crucial. This will be explained in the job advert.

    The most important thing is that you demonstrate a customer-focused attitude and put exceeding expectations at the heart of what you do. You may not have directly relevant experience, however, experience from other walks of life will be relevant depending on the role and we’ll help you to explore that at interview.

    Are there any benefits, rewards?

    We’re delighted to offer a range of benefits.

    • A ‘duvet day off’ on your birthday
    • On and off-the-job training
    • 1-2-1 coaching for team leader and leadership roles
    • Private medical insurance, depending on your role (scheme guidelines apply)
    • Three-times salary life insurance cover for permanent team members
    • An Employee Assistance Programme giving access to a range of useful advice across all areas of life
    • A little something at Christmas to say ‘thank you’
    When will I be paid?

    Pay day is usually the 28th of the month or the prior working day if 28th falls on a weekend or a bank holiday.’

    What will I be paid?

    We are a Real Living Wage employer paying above the age-related National Minimum Wage, ensuring all our team member earn a wage which will be enough to live on.

    What documentation do I need to provide?

    You will need to have the right to work in the UK therefore you must provide original ID before you start working for us.

    If you are a British or Irish citizen this must be a passport. If you do not have a passport then a UK or Irish birth or adoption certificate with proof of your national insurance number. If you are not a British or Irish citizen, you will need to provide a share code and your immigration documents.

    We may also require you to complete a DBS check, where further ID may be necessary.

What amenities are included in my accommodation?

Features vary by accommodation type, but you can expect the following in all our holiday homes, lodges, and glamping options:

– Fully fitted kitchen with a cooker (safari tents have a 4-ring hob only)
– Fridge (with freezer compartment), microwave, kettle, toaster, cooking utensils, crockery, and cutlery
– Double-glazing and central heating(excluding Safari Tents)
– Family bathroom with shower, sink, and WC
– TV in the lounge
– Bed linen and towels provided
– Beds made up on arrival
– Superfast Wi-Fi
– Hair dryer
– Hand soap
– Tea, coffee and welcome biscuits
– Dog welcome pack (in dog friendly accommodation only)
– Washing up liquid
– Tea towel

What are the available start dates for booking a stay?

Holiday homes, lodges and glamping

  • 3 nights (Friday to Monday)
  • 4 nights (Monday to Friday)
  • 7 nights (from Friday, Saturday or Monday)
  • 10 nights (from a Friday)
  • 11 nights (from a Monday)
  • 14 nights (from a Friday, Saturday or Monday)

Touring and camping

  • Parbola – can arrive on any day for 2 – 14 nights
  • Waxham – can arrive on any day (except Sunday) for 2 – 14 nights
What is the difference between a Lovat Parks holiday home or holiday lodge?

Our holiday homes, up to 14ft wide, offer spacious, well-furnished comfort with modern amenities, while our holiday lodges, up to 22ft wide, provide extra room, luxurious extras like Roberts radios, and enhanced outdoor spaces, including private outdoor decking and even a hot tub in some occasions.

How do I contact you?

We’re always here to help.

For new booking enquiries including availability and pricing and for existing bookings including payments and amendments – please contact the parks direct on the numbers below:

Waxham Sands Holiday Park – 0344 558 1835

Penmarlam Holiday Park – 0344 558 1828

Green Hill Farm Holiday Village – 0344 558 1855

Padstow Holiday Village – 0344 558 1829

Sun Haven Holiday Park – 0344 558 1833

Parbola Holiday Park 0344 659 4132

If you’re on the park currently and have a problem, ask reception or alternatively, speak to the warden or call the out of hours emergency number if absolutely necessary. You can find this in the unit handbook at your accommodation.

Alternatively, you can email hello@lovatparks.com or call 0344 234 1273. Our central support team are available Monday to Friday 9.00am- 7.00pm, Saturday to Sunday 10.00am – 4.00pm and will be happy to help you (opening hours may vary throughout the year). Calls to 03 numbers are charged at standard UK rates, call costs from mobiles may vary.

What is your Weather Guarantee?

While we can’t guarantee sunshine, we offer a Weather Guarantee managed by Sensible Weather. Add this extra at checkout to your booking, and if rain is predicted during your stay, you’ll be reimbursed 100% of your daily rate.

How it works:

  • Add the Sensible Weather extra when booking your holiday.
  • Sensible Weather checks the forecast daily at 8 am.
  • If rain of 1.5mm/hr or more is predicted between 8 am and 8 pm, you’ll be automatically reimbursed via PayPal.

Simply choose your holiday on our website, and Sensible Weather will offer you a Weather Guarantee at checkout, determining coverage based on your location and dates. This extra is only valid if applied at the time of booking.

Why do you have wardens?

Nothing is more important to us than you having peace and quiet on your holiday, so our wardens are on hand to deal with any disturbances.

What happens if I leave something behind?

If you leave something behind, please inform us as soon as possible. You will need to cover the postage costs for its return. We accept no liability if it’s not found or if it’s damaged.

What if facilities are closed during my stay?

Certain facilities may be closed at times or only available during peak, and where possible, we will advise you prior to arrival. No refund will be due in such cases.

What is your policy on drugs, weapons, and alcohol?

We have a zero-tolerance policy on illegal drugs, firearms, and offensive weapons. Violators will be asked to leave the park without a refund. Alcohol is only sold to guests over 18 with valid identification.

What if my accommodation is damaged?

If your accommodation is damaged by you or someone in your party, we have the right to recover the cost of repair and any associated losses. Severe damage may result in your booking being cancelled without a refund.

Can I bring my dog?

Our parks are dog-friendly and allow up to two well-trained dogs per booking in pet-friendly accommodations only. Dogs must remain accompanied and on leads throughout the park to avoid disturbing other guests, and they must not be left alone in any holiday accommodation. Certain breeds listed under the Dangerous Dogs Act are not permitted.

Are children allowed to play unsupervised?

No, children must always be supervised. Play areas must be vacated by 9pm or dusk, whichever is sooner.

What baby equipment can I request for my stay?

We offer travel cots, baby baths, bed guards, and high chairs on request. Please contact the park directly to arrange these items for your stay.

How can I change or cancel my booking?

If you need to make changes or cancel your booking, please call the park as soon as possible. Changes made 8 weeks or more before arrival can only be moved to another date in the same holiday season and may incur a £10 administration fee. Cancellations will be refunded on a pro rata basis.

Do special offers apply to existing bookings?

No, discounts or special offers only apply to new holiday bookings and are subject to promotional rate availability.

Can I book as part of a group?

If you want to stay as part of a group occupying two or more holiday homes or touring pitches, please contact the park directly. Not all parks are suitable for groups, and we may ask for a deposit before your arrival. No stag or hen parties.

What if I have accessibility needs?

We have a small handful of accessible accommodation. Please contact the park directly before making a booking to discuss any disability, restricted mobility, or access requirements. We will do our best to meet your needs but cannot guarantee this.

Can I request a specific accommodation or pitch?

You may request a particular accommodation or pitch, but this cannot be guaranteed, and we reserve the right to relocate your booking if necessary.

What are the rules regarding equipment on pitches?

Only one tourer, tent, or motorhome is allowed per pitch. Pitches are clearly marked and a clear space of at least 3 metres must be left between pitches. Generators are not allowed, and only gas or charcoal BBQs that are raised off the ground are permitted.

What are the pitch size requirements?

Pitch sizes vary by park, but the standard width is 5 metres. We won’t accept bookings that exceed the maximum pitch size.

How many vehicles are allowed per booking?

Only one vehicle is included per pitch or accommodation booked. Additional vehicles must be booked and paid for by calling the park directly.

Can I check-in a day late?

If you don’t check-in on the booked arrival date without prior notice, we reserve the right to cancel your booking after 1pm the following day without a refund.

What should I do if I plan to arrive late?

If you plan on arriving after 5pm, please inform the park to arrange for a late check-in.

What are the check in and check out times?

– Touring and camping holidays: Check-in from 12pm.
– Lodge, caravan, and glamping accommodation: Check-in from 3pm (Standard from 4pm).
– Check-out for all guests is by 10am on the day of departure.

What happens if I don’t pay the full balance on time?

If we don’t receive full payment within 48 hours of the balance due date, we reserve the right to cancel your holiday and no refund will be due to you.

Which payment methods are accepted?

We accept credit or debit card payments only (except American Express). Cheques or bank transfers are not accepted.

If I choose the low deposit option, when is the full payment due?

Full payment of the remaining balance is due 8 weeks before your arrival. If your arrival date is within 8 weeks, then full payment is required at the time of booking.

What is required to secure my holiday booking?

A £50 deposit or full payment (if the total balance is less than £50) is required at the time of booking. All deposits are non-refundable. You will receive a confirmation email at the time of booking with all the important information you need prior to arrival.

Is VAT included in the holiday prices?

Yes, all holiday prices shown are inclusive of VAT at the prevailing rate.

What do I agree to when I book my holiday?

When booking your holiday, you agree that it is for recreational and leisure purposes only and that you will abide by our park rules. This applies to you and all members of your party. Non-compliance may result in you and your party being asked to leave the park without a refund.

Do I need to bring towels or bedding?

All bedding, linen and towels are provided, so there’s no need for you to bring your own.

Where is the closest petrol station?

Petrol station
1. Green Hill Farm Holiday Village
– Landford service station – 5 minute drive
2. Padstow Holiday Village
– Padstow Petrol Station – 3 minute drive
3. Parbola Holiday Park
– Texaco, Conner Downs – 7 minute drive
4. Penmarlam Lodge Retreat
– Polperro petrol station – 10 minute drive
5. Sun Haven Holiday Park
– Westway’s (Spar) – 15 minute drive
6. Waxham Sands Holiday Park
– Tesco Stalham – 15 minute drive

 

Can I charge my electric car?

Yes, at all parks we offer either communal PODPOINT charging points or EV charging points on your pitch. These are at an extra charge payable via the PODPOINT app. Please note that electric car charging is only permitted from specific EV charging units on the park. Charging directly from your accommodation or touring electric hook-up point is not allowed.

Where is the nearest shop or supermarket?

Shop / Supermarket
1. Green Hill Farm Holiday Village
– Londis – 1.2 miles
– Sainsbury’s – 10 miles
2. Padstow Holiday Village
– Tesco Superstore – 1 mile
3. Parbola Holiday Park
– ASDA – 3 miles
– Penmarlam Lodge Retreat
– Morrisons and Aldi – 15 miles
4. Sun Haven Holiday Park
– ASDA – 4 miles
5. Waxham Sands Holiday Park
– Co-op – 5 miles
– Tesco – 10 miles

Parks allow supermarket and take-away deliveries – but please let the park know as many of our parks have security entrances for guests.

Is there Wi-Fi on your parks?

Yes, most parks have superfast Wi-Fi or a hotspot at no extra cost while we work on rolling out superfast Wi-Fi everywhere.

Can we use a BBQ or firepit? 

Only gas or charcoal BBQs are allowed, and these must be raised off the ground and cannot be used on decking (if your accommodation has this). Fires, firepits and fireworks are not allowed on our parks.

What is included in my accommodation?

You’ll be greeted with tea, coffee and biscuits as well as a handbook of things to see and do near the park you’re visiting.

In terms of accommodation, you’ll find the following as standard: fully fitted kitchen with cooker (safari tents have a 4 ring hob only in the kitchen), Fridge (with freezer compartment), microwave, kettle, toaster, cooking utensils, crockery and cutlery, double-glazing and central-heating (excl. Safari Tents), family bathroom with shower, sink and WC, TV in the lounge, bed linen and towels, beds made up on arrival, superfast Wi-Fi, a hair dryer and a doggy welcome pack if you’ve booked pet friendly accommodation.

View information about what’s included in our holiday homes, lodges and glamping accommodation here

How do I extend my holiday?

We’d be delighted to have you stay longer. If you decide to stay longer before your visit, you will need to call the park near the arrival date or ask when they’re on park if you’re already on your holiday.

How do I contact you?

We’re always here to help.

For new booking enquiries including availability and pricing and for existing bookings including payments and amendments – please contact the parks direct on the numbers below:

Waxham Sands Holiday Park – 0344 558 1835

Penmarlam Holiday Park – 0344 558 1828

Green Hill Farm Holiday Village – 0344 558 1855

Padstow Holiday Village – 0344 558 1829

Sun Haven Holiday Park – 0344 558 1833

Parbola Holiday Park- 0344 659 4132

Alternatively, you can email hello@lovatparks.com or call 0344 234 1273. Our central support team are available Monday to Friday 9.00am- 7.00pm, Saturday to Sunday 10.00am – 4.00pm and will be happy to help you (opening hours may vary throughout the year). Calls to 03 numbers are charged at standard UK rates, call costs from mobiles may vary.

Can I sell my holiday home?

 Yes. If you do intend to sell, please do let us know first to allow us to make you an offer. If we can’t agree on a price, feel free to sell privately to a third party. Your licence agreement gives you full details on how to make a private sale.

How can I finance my holiday home?

We’ve partnered with Santander to spread the cost of your holiday or park home. You’re also free to find finance from a third party, although not all companies offer this.

Does my holiday home require maintenance?

Our holiday homes and park homes are built to high standards, so many things need little or no maintenance. We look after the grounds so there’s no gardening to do.

Can my friends and family use my holiday home?

Yes, your friends and family are very welcome to use your holiday home whenever you wish.

Can I live on the park in my holiday home?

Our holiday homes are for recreational and leisure use only, so you can’t live in them all year. We have a small handful of permanent homes are available on our residential parks which are Penmarlam and Azure Seas.

What is included in the peace of mind holiday home warranty?

We offer a complimentary 12-month warranty when you buy a lodge with us to alleviate stress. This maintenance measure provides coverage for any necessary work that may arise within the first year of owning your lodge. After the initial year, you have the option to choose your own suppliers or consult our park teams for local recommendations. See what’s included and our terms and conditions.

What other costs do I need to consider?

Other fees to consider include the cost of gas, electric and water. Most of this is metered and in line with personal use. We do not charge any additional fees on top of what is consumed.

Do I need insurance for my new holiday home?

At Lovat Parks, we ask every owner to take out insurance to cover their holiday home. It’s important to ensure that your holiday home is always adequately insured, and we’ll need an annual copy of the current insurance certificate.

What is Guaranteed Letting?

Guaranteed Letting, powered by our Love To Let service, allows lodge owners to utilise pre-agreed letting dates to contribute towards their new purchase. This enhances their lifestyle by helping offset costs while owning a holiday lodge in Cornwall.

What is Love To Let?

Love To Let is our fully managed letting service that allows owners to rent out their holiday homes through us when they’re not using them. This provides owners the opportunity to offset their running costs while still retaining full autonomy over their calendar for personal use.

Can I choose where my holiday home is on the park?

We offer a variety of holiday homes and lodges for sale across all our parks. Some are turnkey, and we’re constantly enhancing our parks with new developments during the winter periods. Placement within the park depends on availability and the suitability of the pitch for your lodge’s size.

What are site fees?

These simply cover general day-to-day things including all park maintenance, landscaping, security and park facilities. Site fees range by park and pitch location. Pitch fees change each year to reflect annual inflation and any investments we make on our parks. However, these are always reasonable and competitive compared to the industry.

Do you have residential lodges for sale available?

Although we have six parks that offer ownership options, only Penmarlam Lodge Retreat and Azure Seas Holiday Village provide full residential specification lodges in addition to holiday lodges. We only have a small handful left, so get in touch to find out more.

What is the difference between a holiday lodge for sale and a residential lodge for sale?

Holiday parks differ from residential parks in that they cannot be used as your main residence. Even if a holiday park has a 12-month licence, it is not possible to live there year-round. However, buying a residential lodge on a residential park allows you to make it your long-term or permanent residence.

Can I get financing for my purchase?

Yes, prospective owners can access trusted financing through our partnership with Santander. We’ve detailed some information in our steps to ownership but you can ask our team for more about financing.

What deposit do I need to buy a holiday home or lodge?

When buying a holiday home from Lovat Parks, you will be asked to deposit at least 20% of the total purchase price and rates typically range between 8% and 10%.

How long can I stay each time?

As a holiday home or lodge owner, you’re welcome to use your new holiday home or lodge any time throughout the season. However, you can only stay for 28 consecutive days at a time and you cannot make it your permanent residence.

What is the duration of the licence for the holiday homes and lodges?

Penmarlam: 100 years
Sun Haven: 50 years
Padstow: 50 years
Green Hill Farm: 50 years
Golden Beach: 20 years
Azure Seas: 20 years for holiday homes and 40 for lodges
Waxham Sands: 20 years
Parbola: 20 years

Can I use my holiday home or lodge year round?

All of our parks have different seasons. Some are as long as 12 months and some are a little less so you should consider how often you want to visit before you buy a holiday home or lodge with us.

Can I sell my holiday home?

Yes. If you do intend to sell, please do let us know first to allow us to make you an offer. If we can’t agree a price, feel free to sell privately to a third party. Your licence agreement gives you full details of how to make a private sale.

How can I finance my holiday home?

Most of our parks have agreements with finance companies who can help you to spread the cost of your holiday or park home. You’re also free to find finance from a third party, although not all companies offer this.

Does my holiday home require maintenance?

Our holiday homes and park homes are built to high standards, so many things need little or no maintenance. A lot of manufacturers offer extended warranties, however, these won’t cover general wear and tear.

Can my friends and family use my holiday home?

Yes, your friends and family are very welcome to use your holiday home whenever you wish.

Can I live on the park in my holiday home?

Our holiday homes are for recreational and leisure use only, so you can’t live in them all year. Permanent homes are available on our residential parks.

How do you look after my data?

As part of the recruitment process, we’ll handle all of your data in accordance with privacy laws. Read our privacy notice to learn how we use and protect your data.

If I’m unsuccessful, what happens next?

We’ll let you know if you haven’t been successful in your application. If we think you might be a good fit for future roles, we’ll ask you if you’d like to be kept on our file and contacted about future roles. You’re also very welcome to check back in against our vacancy list and apply for anything you think you have the skills for or would find interesting.

If I’m successful, what happens next?

Sometimes we may have more than a one stage interview process. If you’re successful at the final interview stage, you’ll be offered a role verbally and this will be followed up in writing with a formal offer, terms and conditions and all your onboarding information. Our offers may be subject to satisfactory references.

How long after applying should I expect to wait before hearing something?

We’ll get back to you as soon as possible and, where we’re able, within 14 days.

What are my shift patterns likely to be?

In some roles you will work fixed shifts and in most of our park roles you’ll need to be flexible and you will be working a variety of hours across 7 days a week. This will be explained in the job advert. We’ll give you your rota as early as possible in advance.

Do I have to have prior experience?

We’re happy to train people where we can, although there will be some roles where prior experience is crucial. This will be explained in the job advert.

The most important thing is that you demonstrate a customer-focused attitude and put exceeding expectations at the heart of what you do. You may not have directly relevant experience, however, experience from other walks of life will be relevant depending on the role and we’ll help you to explore that at interview.

Are there any benefits, rewards?

We’re delighted to offer a range of benefits.

  • A ‘duvet day off’ on your birthday
  • On and off-the-job training
  • 1-2-1 coaching for team leader and leadership roles
  • Private medical insurance, depending on your role (scheme guidelines apply)
  • Three-times salary life insurance cover for permanent team members
  • An Employee Assistance Programme giving access to a range of useful advice across all areas of life
  • A little something at Christmas to say ‘thank you’
When will I be paid?

Pay day is usually the 28th of the month or the prior working day if 28th falls on a weekend or a bank holiday.’

What will I be paid?

We are a Real Living Wage employer paying above the age-related National Minimum Wage, ensuring all our team member earn a wage which will be enough to live on.

What documentation do I need to provide?

You will need to have the right to work in the UK therefore you must provide original ID before you start working for us.

If you are a British or Irish citizen this must be a passport. If you do not have a passport then a UK or Irish birth or adoption certificate with proof of your national insurance number. If you are not a British or Irish citizen, you will need to provide a share code and your immigration documents.

We may also require you to complete a DBS check, where further ID may be necessary.

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