Ownership Locations
Explore all locations
Cornwall
Enjoy Cornwall in all seasons as an owner at one of our Cornish parks.
Holiday homes for sale in Cornwall
Norfolk
As one of our Norfolk owners, you’ll find yourself within minutes of the Broads.
Holiday homes for sale in Norfolk
Suffolk
Own by the beach in Suffolk, enjoy community ownership, and welcome holidaymakers through private lets via third-party agencies.
Holiday homes for sale in Suffolk
The New Forest
Every lodge for sale comes with its own back garden; it’s called the New Forest.
Holiday homes for sale in the New Forest
Guides
View all ownership guides
Love To Let
The following companies within the Lovat Parks group of companies are authorised and regulated by the Financial Conduct Authority (FCA) for consumer credit broking activities and can introduce customers to a limited number of lenders who provide finance in relation to purchasing a static home/caravan/holiday lodge.
The relevant Lovat Parks group company acts as a credit broker and not a lender. We do not charge customers a fee for this service, but we may receive commission or other benefits for introducing you to such finance providers.
Finance subject to status and income, written details on request. Applicants must be 18 and over, Terms and Conditions apply.
Dear Customer,
Our aim is always to provide an exceptionally high level of service to all of our customers. Where customers feel they have cause to raise a complaint it is important to us that these are dealt with objectively, fairly and within an acceptable time frame.
The following procedure explains how we deal with complaints, our commitments to you and what redress you have if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you.
How to tell us if you have a complaint
To help us investigate and resolve your issue as quickly as possible, you can contact us by telephone or in writing. The most appropriate person will handle your complaint in the quickest possible time.
Our complaints contact details are:
Online at www.lovatparks.com
By telephone on 0333 200 1010
By letter to Imex Centre, 575‑599 Maxted Road, Hemel Hempstead, Hertfordshire, HP2 7DX
What information do we need to address your complaint?
To assist us in resolving your complaint efficiently it would be helpful if you could provide the following information:
What we do if we receive a complaint from you
Any complaint, verbal or written, will be allocated it to the most appropriate Complaints Handler.
We will always try to resolve your complaint immediately. However, sometimes this may not be possible. In all cases we will implement the following process:
Complaint Process
Investigation
The Customer Resolutions Department will work with the relevant department managers to establish the nature and scope of your complaint having due regards to the Financial Conduct Authority’s direction:
Eligibility
It is policy to treat all complainants the same, however, certain types of complaints fall within the scope of FCA rules and consequently within the jurisdiction of the Financial Ombudsman Service.
FCA Complaints Rules
loss, material distress or material inconvenience
Final Response
This will set out clearly the decision and the reasons for it. If any compensation is offered a clear method of calculation will be shown.
Where appropriate we are required to include details of the Financial Ombudsman Service in the final response. If dealing with an eligible complainant and a regulated activity, we will:
Complaints settled within 3 business days
Complaints that can be settled to your satisfaction within 3 business days can be recorded and communicated differently. Where we consider a complaint to be resolved to your satisfaction under this section, we will promptly send you a Summary Resolution Communication, being a written communication from us which:
Closing a complaint
We will consider a complaint closed when we have made our final response to you. This does not prevent you from exercising any rights you may have to refer the matter to the Financial Ombudsman Service.
What to do if you are not happy with our decision
If you have a regulated consumer credit contract arranged by us and are not satisfied with our Final Response, you may be eligible to refer the matter to the Financial Ombudsman.
Financial Ombudsman Service
If relevant then you can refer your complaint to the Financial Ombudsman Service – you must do this within six months of our final response. When we send you a final response, we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet.
We will co-operate fully with the Ombudsman in resolving any complaints made against us and agree to be bound by any awards made by them.
You can contact the financial Ombudsman at the following address:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4567 (free for most people from a fixed line) or 0300 123 9123 (cheaper for those calling using a mobile) or 020 7964 0500 (if calling from abroad)
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Welcoming, cosy and built to last.
Our luxury lodges are unique, each featuring a stylish open-plan design, generously sized rooms, walk-in wardrobes, and vaulted ceilings.
Our holiday homes also offer plenty of space and share many features with our lodges, such as en suites and private outdoor decking for alfresco dining.
If your new holiday home needs to be accessible, we can customise it to fit your needs with ramps instead of stairs, roll-in showers, a lower kitchen, and more—just let us know.
Available Holiday Homes
