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Fill in your details to learn more about our holidays by nature. Our team is available via email and phone, or you can leave a live chat message anytime, and we’ll get back to you as soon as possible.


We have stayed at various Lovat sites and all are great, the caravans are spacious, clean and ideally situated, however, the lovely locally sourced biscuits, fresh milk, tea bags and coffee means that you can grab a cuppa as soon as you arrive, which makes all the difference when you have been travelling for hours.

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Why book a Lovat Parks holiday?

Certified B Corp

We are committed to responsible travel and are the first B Corp certified holiday park operator.

Feefo Gold Trusted Service Award

Receiving the Feefo Gold Award in our first year highlights our dedication to exceptional service and outstanding guest experiences.

Sunday Times Best Places to Work 2024

Proud to be recognised by The Sunday Times as one of the best places to work, with our team at the heart of everything we do.

British Travel Awards

Honoured to be named the Best UK Travel Company by the British Travel Awards, reflecting our dedication to exceptional holiday experiences.

    Can we use a BBQ or firepit? 

     Only gas or charcoal BBQs are allowed, and these must be raised off the ground. Fires, firepits and fireworks are not allowed on our parks

    Do you offer discounts?

    Occasionally we do offer discounts, you can view the latest offers here.

     

    Can I change my booking?

    If you need to make changes or cancel your holiday booking, please call us as soon as you can.

    Certain changes such as adding more people, changing a name, changing dates, etc. may be subject to further charges. Any changes made to your holiday booking after 72 hours will incur a £10 administration fee and all changes are subject to availability.

    If you wish to change dates, duration, accommodation, or park within 8 weeks of arrival this will be classed as a cancellation and normal cancellation terms apply. Date changes made 8 weeks or more before arrival can only be moved to another date in the same holiday season. You can view our booking terms and conditions here.

    What if I want to make changes to on my booking?

    If you need to make changes or cancel your holiday booking, please call us as soon as you can.

    Certain changes such as adding more people, changing a name, changing dates, etc., may be subject to further charges. Any changes made to your holiday booking after 72 hours will incur a £10 administration fee and all changes are subject to availability.

    If you wish to change dates, duration, accommodation, or park within 8 weeks of arrival this will be classed as a cancellation and normal cancellation terms apply. Date changes made 8 weeks or more before arrival can only be moved to another date in the same holiday season. You can view our booking terms and conditions here.

    Can I use bubbles, bath oils, or soaps in the hot tub?

    No. Using any soaps, oils, or bubble bath can damage the filtration system and affect water quality

    What is the Big 5?

    Our Big 5 is a fun and educational wildlife-spotting adventure designed for nature lovers of all ages. Inspired by the classic “Big Five” safari concept, we have chosen five amazing animals found around the UK for you to spot at our holiday parks

    How to get involved:

    • Pick up a Big 5 map at reception at any Lovat holiday park.

    • Look out for Megan McCubbin’s top picks at each park for even more wildlife to find.

    • Share your discoveries on Instagram using #LovatParksBig5.

    • Grab a Big 5 backpack (£11) filled with tools like binoculars, a compass, and wildflower seeds to make the adventure even more fun.

    • Complete the trail and earn your exclusive Big 5 medal at reception!

    So, grab your gear, hit the trail, and see what wildlife wonders you can discover!

    How do I use the dog shower?

    The shower is easy to use with warm water controlled by the mixer tap. If you need assistance, our team will be happy to help.

    Is shampoo provided with the dog shower?

    We don’t supply dog shampoo with the shower. However, you can purchase a variety of dog shampoos at our shop or you can bring your own.

    Does the dog shower have hot water?

    Yes! Our dog shower has a hot water supply and a mixer tap, so you can wash your dog with warm water for their comfort.

    Is there anything you need to do before you check out?

    Before checking out, please make sure to log out of all your TV accounts to protect your privacy. If you want, you can strip the beds, but no worries if you’re short on time as our team can help. Also, please place any wet linens in the shower and separate your recycling before disposing of it

    Can I pay with a low deposit?

    Yes, you can pay a £26 deposit if you book more than 8 weeks in advance. You can also chip away at your balance anytime up until the 8 week mark via the My Booking section on our website.

    What is the speed limit on our parks?

    The speed limit is 5 mph, which is equivalent to walking pace. Please drive carefully, especially near the reception area.

    When is quiet time on our parks?

    Quiet time is from 10pm to 8am. Please limit driving during these hours to avoid disturbing other guests. Wardens are on park to help maintain a peaceful environment.

    What are the rules for using the play areas on our parks?

    The play area is open from dawn until dusk (or whichever comes first), and children must be supervised at all times. For safety, bikes and scooters are not allowed after dark, and electric scooters or hoverboards are not permitted in the park.

    Which accommodations have a washing machine?

    The accommodations that include a washing machine are the Exclusive and Exclusive Plus Lodges. These are available at Green Hill Farm in the New Forest and Padstow, Penmarlam, and Sun Haven in Cornwall.

    For more details, see our Accommodation Guide.

    Which accommodations have a dishwasher?

    Several of our accommodation options include a dishwasher. Exclusive and Exclusive Plus Lodges are available at Green Hill Farm in the New Forest and Padstow, Penmarlam, and Sun Haven in the New Forest. Premium Holiday Homes can be found at Green Hill Farm, Padstow, and Sun Haven. Safari Tents with dishwashers are offered at Green Hill Farm and Cornish Meadows, while Shepherd’s Huts with dishwashers are located at Green Hill Farm and Sun Haven.

    For more details, see our Accommodation Guide.

    When does the splash pad at Green Hill Farm Holiday Village reopen?

    Our splash pad opens from 23rd May 2025.

    When does the pool at Cornish Meadows Holiday Park reopen?

    Cornish Meadows Holiday Park has a communal outdoor heated pool open until September 2025

    What are your call centre opening times?

    Monday and Tuesday: 9am – 7pm
    Wednesday, Thursday and Friday: 9am – 5pm
    Saturday and Sunday: 10am – 4pm

    What is included in the dog welcome pack?

    One welcome pack is provided per booking (not per dog), with up to two dogs allowed per booking. Each bag includes poo bags, a tennis ball, and a chew stick, so your furry friend has everything they need for a great stay.

    How do I add dogs to my booking?

    To add dogs to your holiday booking, please follow these steps:

    1. Choose from our pet friendly accommodation : Ensure you select one of our pet friendly accommodation options when making your booking.
    2. During checkout: Look for the extra that allows you to add dogs during the checkout process.
    3. Add dogs: You can add up to two dogs per booking for just £50 each.
    4. Complete your booking: Complete your reservation and get ready for your next family holiday, where you and your pups will be greeted with a delightful welcome pack upon arrival!
    What are the available start dates for booking a stay?

    Holiday homes, lodges and glamping

    • 3 nights (Friday to Monday)
    • 4 nights (Monday to Friday)
    • 7 nights (from Friday, Saturday or Monday)
    • 10 nights (from a Friday)
    • 11 nights (from a Monday)
    • 14 nights (from a Friday, Saturday or Monday)

    Touring and camping

    • Waxham Sands – can arrive on any day (except Sunday) for 2 – 14 nights
    Check-in/check-out

    The check-in time for touring and camping holidays is from 12pm.

    For Lodge accommodation, the check-in time is from 3pm and for caravan accommodation and glamping, the check-in time is from 4pm.

    If you plan on arriving after 5pm, please let the park know so we can arrange for a late check-in.

    If you don’t check-in for your holiday on the booked arrival date without prior notice, we reserve the right to cancel your holiday booking after 1pm on the following day and no refund will be due to you.

    We require all guests to check-out by 10am on the day of departure. If you check-out before your booked departure date no refund will be due to you.

    How do I contact you?

    We’re always here to help.

    For new booking enquiries including availability and pricing and for existing bookings including payments and amendments – please contact the parks direct on the numbers below:

    Waxham Sands Holiday Park – 0344 558 1835

    Penmarlam Holiday Park – 0344 558 1828

    Green Hill Farm Holiday Village – 0344 558 1855

    Padstow Holiday Village – 0344 558 1829

    Sun Haven Holiday Park – 0344 558 1833

    Cornish Meadows Holiday Park 0344 659 4132

    If you’re on the park currently and have a problem, ask reception or alternatively, speak to the warden or call the out of hours emergency number if absolutely necessary. You can find this in the unit handbook at your accommodation.

    Alternatively, you can email hello@lovatparks.com or call 0344 234 1273. Our central support team are available Monday to Friday 9.00am- 7.00pm, Saturday to Sunday 10.00am – 4.00pm and will be happy to help you (opening hours may vary throughout the year). Calls to 03 numbers are charged at standard UK rates, call costs from mobiles may vary.

    What happens if I leave something behind?

    If you leave something behind, please inform us as soon as possible. You will need to cover the postage costs for its return. We accept no liability if it’s not found or if it’s damaged.

    What if facilities are closed during my stay?

    Certain facilities may be closed at times or only available during peak, and where possible, we will advise you prior to arrival. No refund will be due in such cases.

    What is your policy on drugs, weapons, and alcohol?

    We have a zero-tolerance policy on illegal drugs, firearms, and offensive weapons. Violators will be asked to leave the park without a refund. Alcohol is only sold to guests over 18 with valid identification.

    What if my accommodation is damaged?

    If your accommodation is damaged by you or someone in your party, we have the right to recover the cost of repair and any associated losses. Severe damage may result in your booking being cancelled without a refund.

    Can I bring my dog?

    Our parks are dog-friendly and allow up to two well-trained dogs per booking in pet-friendly accommodations only. Dogs must remain accompanied and on leads throughout the park to avoid disturbing other guests, and they must not be left alone in any holiday accommodation. Certain breeds listed under the Dangerous Dogs Act are not permitted.

    Are children allowed to play unsupervised?

    No, children must always be supervised. Play areas must be vacated by 9pm or dusk, whichever is sooner.

    How can I change or cancel my booking?

    If you need to make changes or cancel your booking, please call the park as soon as possible. Changes made 8 weeks or more before arrival can only be moved to another date in the same holiday season and may incur a £10 administration fee. Cancellations will be refunded on a pro rata basis.

    Do special offers apply to existing bookings?

    No, discounts or special offers only apply to new holiday bookings and are subject to promotional rate availability.

    What if I have accessibility needs?

    We have a small handful of accessible accommodation. Please contact the park directly before making a booking to discuss any disability, restricted mobility, or access requirements. We will do our best to meet your needs but cannot guarantee this.

    Can I request a specific accommodation or pitch?

    You may request a particular accommodation or pitch, but this cannot be guaranteed, and we reserve the right to relocate your booking if necessary.

    What are the rules regarding equipment on pitches?

    Only one tourer, tent, or motorhome is allowed per pitch. Pitches are clearly marked and a clear space of at least 3 metres must be left between pitches. Generators are not allowed, and only gas or charcoal BBQs that are raised off the ground are permitted.

    What are the pitch size requirements?

    Pitch sizes vary by park, but the standard width is 5 metres. We won’t accept bookings that exceed the maximum pitch size.

    How many vehicles are allowed per booking?

    Only one vehicle is included per pitch or accommodation booked. Additional vehicles must be booked by calling the holiday park directly. No charge for extra cars apart from at Waxham Sands Holiday Park.

    What happens if I don’t pay the full balance on time?

    If we don’t receive full payment within 48 hours of the balance due date, we reserve the right to cancel your holiday and no refund will be due to you.

    Which payment methods are accepted?

    We accept credit or debit card payments only (except American Express). Cheques or bank transfers are not accepted.

    If I choose the low deposit option, when is the full payment due?

    You can login any time to make small payments toward your balance, with the full amount due 8 weeks before your arrival. Need help? Call us on 0344 234 1273.

    What is required to secure my holiday booking?

    A £50 deposit or full payment (if the total balance is less than £50) is required at the time of booking. All deposits are non-refundable. You will receive a confirmation email at the time of booking with all the important information you need prior to arrival.

    Is VAT included in the holiday prices?

    Yes, all holiday prices shown are inclusive of VAT at the prevailing rate.

    What do I agree to when I book my holiday?

    When booking your holiday, you agree that it is for recreational and leisure purposes only and that you will abide by our park rules. This applies to you and all members of your party. Non-compliance may result in you and your party being asked to leave the park without a refund.

    Do I need to bring towels or bedding?

    All bedding, linen and towels are provided, so there’s no need for you to bring your own. Your beds will be made up for your arrival, so there’s no need to bring your own. This includes bed linen, duvets, and towels. However, please note that towels and bedding are not provided for touring and camping pitches; you should bring your own for these types of stays.

    Where is the closest petrol station?

    Petrol station
    1. Green Hill Farm Holiday Village
    – Landford service station – 5 minute drive
    2. Padstow Holiday Village
    – Padstow Petrol Station – 3 minute drive
    3. Cornish Meadows Holiday Park
    – Texaco, Conner Downs – 7 minute drive
    4. Penmarlam Lodge Retreat
    – Polperro petrol station – 10 minute drive
    5. Sun Haven Holiday Park
    – Westway’s (Spar) – 15 minute drive
    6. Waxham Sands Holiday Park
    – Tesco Stalham – 15 minute drive

     

    Can I charge my electric car?

    Yes, at all parks we offer either communal PODPOINT charging points or EV charging points on your pitch. These are at an extra charge payable via the PODPOINT app. Please note that electric car charging is only permitted from specific EV charging units on the park. Charging directly from your accommodation or touring electric hook-up point is not allowed.

    Where is the nearest shop or supermarket?

    Shop / Supermarket
    1. Green Hill Farm Holiday Village
    – Londis – 1.2 miles
    – Sainsbury’s – 10 miles
    2. Padstow Holiday Village
    – Tesco Superstore – 1 mile
    3. Cornish Meadows Holiday Park
    – ASDA – 3 miles
    – Penmarlam Lodge Retreat
    – Morrisons and Aldi – 15 miles
    4. Sun Haven Holiday Park
    – ASDA – 4 miles
    5. Waxham Sands Holiday Park
    – Co-op – 5 miles
    – Tesco – 10 miles

    Parks allow supermarket and take-away deliveries – but please let the park know as many of our parks have security entrances for guests.

    How do I contact you?

    We’re always here to help.

    For new booking enquiries including availability and pricing and for existing bookings including payments and amendments – please contact the parks direct on the numbers below:

    Waxham Sands Holiday Park – 0344 558 1835

    Penmarlam Holiday Park – 0344 558 1828

    Green Hill Farm Holiday Village – 0344 558 1855

    Padstow Holiday Village – 0344 558 1829

    Sun Haven Holiday Park – 0344 558 1833

    Cornish Meadows Holiday Park- 0344 659 4132

    Alternatively, you can email hello@lovatparks.com or call 0344 234 1273. Our central support team are available Monday to Friday 9.00am- 7.00pm, Saturday to Sunday 10.00am – 4.00pm and will be happy to help you (opening hours may vary throughout the year). Calls to 03 numbers are charged at standard UK rates, call costs from mobiles may vary.

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