Our website helps you find your perfect holiday or holiday home at our parks. In order for us to
provide you with our website and services we may need to collect personal information about you.
We want you to use our website and services safe in the knowledge that any personal information you
- What personal information we collect about you when you use the website
- How we use your personal information
- Who we may share your personal information with
- Any transfer of personal information outside of the EEA
- How long we keep your personal information
- What we do to protect your personal information
- What choices you have in relation to your personal information
This website is owned and operated by Lovat Parks Limited. Registered Company number 10782220 and our registered address is WeWork Paddington, 2 Eastbourne Terrace, London, W2 6LG. Should you have any comments or queries about this website please contact [email protected]
We last updated this Privacy Statement on 28 April 2020.
What information we collect about you?
We may collect the following information about you:
- Your name and address
- Your contact details including email address and telephone number
- What kind of holiday or holiday home you are interested in
- Correspondence about your request to view a holiday home for sale
- Where there are additional members of your party for a holiday booking, we may ask you for their name and age. These are used to allow us to manage your booking and so that we know who is staying with us
- If you take part in a competition we will collect and process information about your entry
- We collect information about your credit or debit card where you use it to pay for our services
- If you request a brochure(s)we may call you to check that you have received the information you
- We may collect details of your marketing preferences and whether or not you want to receive certain
marketing messages (e.g. marketing emails) from us
- If you are involved in a reportable accident or incident while you are with us, we will record details and the incident in our accident book
- Your name and contact details when you log into our Wi-Fi
- CCTV images from cameras on our premises
- Automated Number Plate Recognition (ANPR)
- We collect information about you in two different categories:
- Identifiable information – this is information that allows us to identify you such as name and email address, telephone number etc.
- Anonymous information – we may collect information that does not personally identify you but categories you into a group or sector (e.g. age, marital status, lifestyle) and we can use this information to tailor our products and services more accurately
- We can combine this information you provide with certain information we obtain from other sources. This can include:
- Electoral roll
- Credit reference agencies
- Demographic information
- We process this information to:
- Improve our ability to present you with offers which may be of interest to you
Where you have booked or received a quotation for a holiday with us, received a quotation for a holiday home purchase with us or own a holiday home with us. The legal basis for our use of this information is our legitimate interests in promoting and selling our services. You have the right to object to us processing this data at any time and our right to process data does not override your interests, fundamental rights and freedoms.
- Improve our ability to present you with offers which may be of interest to you
If you have not booked or received a quotation for a holiday with us, the legal basis for our use of this information is your consent. You have the right to withdraw your consent at any time.
- validate your identity so that we can accept your booking or purchase
- protect our business and you from fraud and other illegal activities
The legal basis for our use of this information is our legitimate interests in managing our business and promoting our services.
We use this information for the following purposes:
Providing the products, services and information that you ask us for and performing our obligations to manage your holiday booking or holiday home ownership services - all to ensure you have a great time with us.
Responding to messages from and corresponding with you regarding your booking or holiday home ownership and recording any communications.
The legal basis for our use of this information is our legitimate interest to protect our guests and business and to develop and improve our services.
Personal information you give us
We may collect personal information about you when you:
- Fill in our “Contact Us” enquiry form
- Fill in our “Ask a question…” form
- Fill in our “Book a viewing” form
- Fill in our “Stay up to date with our latest news” form
- Request a brochure(s) from us
- Contact us via email or by telephone for any reason
- Log into our WiFi
- Via CCTV on our premises
Personal information we collect automatically
When you visit our website or use our services, we may collect certain information automatically such as:
- IP addresses (the name your computer uses to identify itself to us)
- How you found our website
- Dates and times that you visited our website
- Which pages you visited
- What products and services interest you
Personal information we collect from other sources
We work with a number of other organisations such as payment processing companies, credit
reference agencies, internet search engines, marketing organisations and cookie providers who may provide us with information about you.
We may collect personal information from the following organisations:
- Facebook (only where you provide us information via direct messaging)
- Google (provides us with cookies to see how you are using our website)
How we use your personal information
To provide our website, process your request for information or your booking, we may use your
information in the following ways:
- To provide you with the information, products and services that you have asked us for
- To send out our other marketing information (where you have agreed)
- To contact you about a request to view a holiday home we have up for sale
- To fulfil any contracts, you have entered into with us
- To provide you with Wi-Fi on our parks and in your holiday home
- To provide you with marketing message when you are browsing other websites (but only
where you have consented to us doing so)
- Analyse and tailor the products that we offer to you with your needs and interests
- Comply with our legal obligations or as otherwise required by law or regulation
- Prevent and detect fraud
- To tell you about changes to our services or website
- To help us develop our website to make it better for all users
- To get your feedback on our website and services
- To administer our website (such as troubleshooting, data analysis, research)
- To keep our website safe and secure
Our legal basis for using your information
The law only allows us to use your personal information in certain limited circumstances. We have listed these below and what information they allow us to process.
1. Where you have consented to us using your personal information
When you submit information to us on our website, we will process that information in order to comply with your request for further information. We will also process personal details with your consent when you log into our Wi-Fi (unless you tell us not to).
We may provide you with marketing messages about our holiday parks and services when you are using the internet if you give us consent to do so.
2. Where we need to perform the contract, we have entered into with you
Examples of how we may use your information in order to comply with a contract that we have entered into with you:
- When you confirm a holiday booking
- To process your purchase of a holiday home and provide the services to accompany the purchase
- To administer and provide the website (such as troubleshooting, data analysis, research)
- To tell you about changes to our website
- To help us (or the software developers) improve the website
3. Where it is necessary for our legitimate interests
- We may provide you with marketing information about our own products and services similar to those that you have purchased or enquired about (unless you tell us to stop).
- Our CCTV is used to ensure that our parks are kept safe and secure and we have a legitimate interest in ensuring the safety and security of our visitors and staff
4. Where we need to comply with a legal obligation
Examples of how we may use your information to fulfil a legal obligation
- Keeping records for tax purposes
- To inform the local authority and utilities companies if you purchase a holiday home
We may provide you with information about products, services, special offers, and other news where we feel these may interest you. We may use your information for market research and analysis including profiling so that we can ensure that we tailor our offers to your likes and needs.
Depending on what contact information you have given to us, we may contact you by email or post. We will only do this where you have consented to receiving such information from us.
You can opt out of such marketing at any time and if you wish to do so, please email us at [email protected]
We operate CCTV on our park to ensure that we can operate a safe environment for all our visitors and team members.
Sharing your personal information
Other third parties
We may share your information with certain other third parties including:
- Our business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you
- Our website providers who need to see your information in order to keep our website up and running
- Analytics and search engine providers who analyse information about your use of our website and
help us to tailor the product and offers that we offer to you and other users
- We work with the following organisations:
- Google Mail – gmail.com
Legal requirements and law enforcement
We may also disclose your personal information to third parties:
- If we sell our business in which case the personal information that we hold will be part of the transferred assets
Third party privacy policies
What are cookies?
- Allow a website to work more efficiently
- Make the site easier to navigate by remembering information you have entered
- Customise the site by showing you information that is relevant to you
Cookies set by the website owner are called 'first party cookies'. Cookies that have been set by parties other than the website owner are called 'third party cookies'.
Why do we use them?
- To gather information which allows us to identify your platform and record sales
- To ensure you are provided with correct and useful information during your visit to our site
- To allow you to proceed through our checkout
- To collect data which allows us to improve our services based on purchases and site usage
- For statistical analysis purposes
What you need to know about the types of cookies that we use
- Necessary – these help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies and therefore cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
- Preferences – these cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.
- Statistics – these cookies allow us to count visits and traffic sources and improve
performance of our site. They help us to know which pages are the most and least popular
and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance. Statistical/performance cookies do not collect personal data.
- Marketing – these cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you switch these cookies off at browser level, you will experience less targeted advertising.
Our lawful basis for collecting your personal information by using cookies is our 'legitimate interest' to develop and market our services. We believe that users of our websites have reasonable expectations that cookies will be collected and that you can opt out using browser settings.
Third party cookies
Some of the cookies on our website are not related to Haven and are placed by our advertising partners and other Third Parties. For example, if you visit a web page that contains embedded content, such as a YouTube video, the other website may send cookies to you. These third-party cookies may collect your personal data. Please note that we cannot be responsible for an external website's content.
Common third party cookie providers
There are a small number of common third-party cookie providers for whom we provide more information:
Google Analytics uses 'cookies' to help the website analyse how users use the site and does not store any personal information. The information generated by the cookies about your use of the website will be transmitted by your browser to Google on servers in the United States and other countries.
Google marketing platform
The website uses pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by our ad management partner, Google Marketing Platform. These files enable Google to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by another advertiser who works with Google. With both cookies and pixels, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. For more information about Google Ads, including information about how to opt out of these technologies, go to:
You have the right to decide whether to accept or reject cookies. If you do not want to accept cookies you can change your browser settings. However, if you do this, please be aware that you may lose some functionality of the website. Each browser is different so please check the Help menu of your own browser to find out more about how to change your cookie preferences. You can control individual cookies on your browser at the Network Advertising Initiative's website or at Your Ad Choices website.
Where we store your personal information
Storage of personal information
We are committed to ensuring that our suppliers have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse. All personal information you provide to us is stored on our secure servers or on secure servers operated by a third party located in the EEA. All third parties who provide services or software to us are required to sign a contract requiring them to have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse.