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Features vary by accommodation type, but you can expect the following in all our holiday homes, lodges, and glamping options:

– Fully fitted kitchen with a cooker (safari tents have a 4-ring hob only)
– Fridge (with freezer compartment), microwave, kettle, toaster, cooking utensils, crockery, and cutlery
– Double-glazing and central heating(excluding Safari Tents)
– Family bathroom with shower, sink, and WC
– TV in the lounge
– Bed linen and towels provided
– Beds made up on arrival
– Superfast Wi-Fi
– Hair dryer
– Hand soap
– Tea, coffee and welcome biscuits
– Dog welcome pack (in dog friendly accommodation only)
– Washing up liquid
– Tea towel

The check-in time for touring and camping holidays is from 12pm.

For lodge and caravan accommodation and glamping the check-in time is from 3pm for all grades except for Standard which is from 4pm.

If you plan on arriving after 5pm, please let the park know so we can arrange for a late check-in.

If you don’t check-in for your holiday on the booked arrival date without prior notice, we reserve the right to cancel your holiday booking after 1pm on the following day and no refund will be due to you.

We require all guests to check-out by 10am on the day of departure. If you check-out before your booked departure date no refund will be due to you.

All bedding, linen and towels are provided, so there’s no need for you to bring your own.

No, children must always be supervised. Play areas must be vacated by 9pm or dusk, whichever is sooner.

Yes, at all parks we offer either communal PODPOINT charging points or EV charging points on your pitch. These are at an extra charge payable via the PODPOINT app. Please note that electric car charging is only permitted from specific EV charging units on the park. Charging directly from your accommodation or touring electric hook-up point is not allowed.

If you don’t check-in on the booked arrival date without prior notice, we reserve the right to cancel your booking after 1pm the following day without a refund.

Only gas or charcoal BBQs are allowed, and these must be raised off the ground and cannot be used on decking (if your accommodation has this). Fires, firepits and fireworks are not allowed on our parks.

Children must always be supervised. Play areas must be vacated by 9pm or dusk (whichever is sooner). Bikes or scooters are not allowed after dark. We don’t allow electric scooters, segways or hoverboards on our parks. We also do not allow the use of drones.

To achieve a friendly, family atmosphere for families and couples, we reserve the right to refuse or cancel holiday bookings, without refund, from (a) persons under the age of 21; (b) all-adult, single-sex groups including hen or stag parties; (c) solo travellers (if we feel the reason for your stay isn’t in line with our family focused values); or (d) anyone else who we think might spoil things for other guests.

Lead guest must have a permanent UK address and we reserve the right to check that any guests who are resident in the UK appear on the electoral register. If either your details or the details of any member of your party do not appear on the electoral register or the guest is resident outside the UK, we reserve the right to cancel the holiday booking and no refund will be due to you.

You and members of your party who are 18 or over may be required to provide photographic identification (valid driving licence or passport) at any time during your stay. Failure to provide identification may result in your holiday booking being cancelled and you being refused entry to the park or being asked to leave, and no refund will be due to you.

The total number of guests must not exceed the capacity of the accommodation grade or touring pitch booked.

We don’t knowingly allow any guest to use or visit our parks who: (a) has an unspent criminal conviction; (b) has an entry on a criminal register (including the sex offenders’ register); (c) has any record of any order indicating antisocial behaviour, violence, abuse, public disorder, or criminal damage or any other form of antisocial behaviour; (d) is a convicted sex offender, subject to the notification requirements of the Sexual Offences Act 2003; or (e) is subject to a Risk of Sexual Harm Order or Child Abduction Notice. If you don’t disclose this information about yourself or any other member of your party, and it later becomes known to us, we reserve the right to cancel your holiday booking and we will ask you and the other members of your party to leave the park and no refund will be due to you.

If you need to make changes or cancel your booking, please call the park as soon as possible. Changes made 8 weeks or more before arrival can only be moved to another date in the same holiday season and may incur a £10 administration fee. Cancellations will be refunded on a pro rata basis.

If you want to stay as part of a group that would occupy two or more holiday homes or touring pitches, please contact the park directly. Not all our parks are suitable for groups and we reserve the right to decline your holiday booking. If we do accept your group booking, we may ask for a deposit before your arrival. If you arrive on the park as a group without prior approval, we reserve the right to refuse or cancel and no refund will be due to you.

Full payment of the remaining balance is due 8 weeks before your arrival. If your arrival date is within 8 weeks, then full payment is required at the time of booking.

The deposit is £50 regardless of the duration.

All deposits are non-refundable and non transferable.

Our parks are dog-friendly and allow up to two well-trained dogs per booking in pet-friendly accommodations only. Dogs must remain accompanied and on leads throughout the park to avoid disturbing other guests, and they must not be left alone in any holiday accommodation. Certain breeds listed under the Dangerous Dogs Act are not permitted.

We offer travel cots, baby baths, bed guards, and high chairs on request. Please contact the park directly to arrange these items for your stay. Mattresses and bedding for the travel cots aren’t provided.